• Online (Australia): 30 days from date of delivery – Refunds only (no exchanges)

• Online (International): 45 days from order placement – Refunds only (no exchanges)

• In-store: 14 days from date of purchase – Exchanges only (no refunds or store credits for online purchases)

We are happy to offer a refund for change of mind on full-priced merchandise purchased via Port Store Online, provided the conditions below are met. Please note there are products that are not eligible for exchange or return, these are outlined under 'Returns Exclusions'.

To be eligible for a refund under our Change of Mind Policy:

• Proof of purchase must be provided;
• The merchandise must be unworn, unwashed, unused, and in original condition with all tags or packaging intact;
• For swimwear, all hygiene stickers must be in place and intact;
• Any discounts received at the time of purchase will be reflected in the refund amount.

Our Change of Mind Policy does not apply to the following:

• Personalised items – including any merchandise with heat-pressed names, numbers, or custom designs.
• Earrings, hair pieces, hosiery, underwear, and face masks – for hygiene reasons.
• Sale or clearance items.
• Player-issued merchandise and memorabilia.
• Items purchased through Port Store Auctions or as part of Port Adelaide Membership Packages.

Personalised Items
It is the customer’s responsibility to ensure all details submitted with an order are correct — including spelling, font type, number choice, and colour. The Port Store will not be held responsible for incorrect information provided by the customer. Personalised items cannot be returned, exchanged, or refunded for change of mind.

Customers are responsible for all return postage costs for change of mind returns.

When returning an item by post:

1. Complete the returns form included with your order.
2. Ensure your parcel is securely packaged and both the sender’s address and return address are clearly marked.
3. We recommend using registered or trackable post, as the Port Store is not responsible for returns lost in transit.
4. Send your return to:

Port Store – C/O AWDS
3-6 348 Richmond Rd
Netley SA 5037

Once received, please allow up to 10 business days for processing and your refund to appear in your account.
Refunds will be issued to the original payment method used for purchase. Shipping costs are non-refundable unless the item is faulty or incorrectly supplied.

IIn-Store Purchases

Items purchased in-store can be returned within 14 days for exchange only.
Bring your receipt and the original item in original, saleable condition to:

The Port Store
Alberton Oval
Cnr Queen Street & Brougham Place
Alberton SA

International customers are responsible for all return postage costs and any customs duties or taxes incurred in returning items to Australia, unless the item is faulty or not as described.

If you receive an incorrect or faulty item, please contact us within 7 days of delivery at portstoreonline@pafc.com.au with your order number and supporting photos.
We will arrange return postage or reimbursement where appropriate and resolve the issue as quickly as possible.

Items purchased with a Port Store gift card will be refunded as store credit. If you don't have an account with us, one will be created in order to process your store credit.
Items purchased as gifts can only be refunded to the original payment method used.

Our Change of Mind Policy does not affect your rights under Australian Consumer Law.

You are entitled to a refund, exchange, or repair if a product:

- Is faulty or unsafe;
- Is not of acceptable quality;
- Does not match its description or sample; or
- Fails to perform as reasonably expected.

If your item has a major fault, you may choose a refund or replacement.
If the fault is minor, we may choose to repair, replace, or refund at our discretion.

Merchandise returned under consumer guarantees must include proof of purchase and be returned within a reasonable time.

For more information, visit the Australian Competition and Consumer Commission (ACCC) website:
www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund