How long will my order take to arrive?
We aim to provide a fast dispatch service. Once received, all orders will be fulfilled and dispatched within 3 - 4 business days. Please allow additional time for fulfillment during peak/promotion periods.
Once your order has been dispatched, your parcel will be shipped via Australia Post. You will receive an email from Australia Post and ourselves with tracking details.
Once orders are dispatched, PORT STORE is not responsibile for any lost/stolen packages. Once shipped you can change your delivery option to an AusPost Safe Drop Location via your MyPost account.
Please click here for estimated delivery times with Australia Post.
International
For all international orders, a confirmation email will be sent to you once your order has been dispatched with tracking details.
Can I change my order?
To ensure fast dispatch, once an order has been placed our fulfilment warehouse immediately receive your order and begins processing. Unfortunately, once this occurs orders are unable to be edited. Please ensure all details including your shipping address are correct.
If there are any urgent changes, please contact our team via email at portstoreonline@pafc.com.au or via the Contact Us form and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.
Track my order
Once your order has been dispatched, you will receive an email notification providing you with your tracking number.
To track your parcel, please use your tracking number via the Australia Post website here.
If you experience difficulties tracking your parcel, please contact Port Store or Australia Post.
Port Store - portstoreonline@pafc.com.au
Australia Post Help - 13 13 18
Pre Order Products
Pre-order products will be sent once they arrive in stock. Please note the estimated delivery times on each individual products.
Return to Senders
It is the customers responsibility to make sure the delivery address is correctly stated at the time of ordering. The Port Store is not liable for orders returned to us and will incur an additional shipping fee to re-direct. Similarly, if an order is not collected from the local post office (LPO) in the specified collection timeframe, a fee will be applied to post out again & original postage forfeited.
We thank you for your patience and support!